Help and contact

Bivouacs Huttopia is a platform where you can book exclusive wild camping spots – Bivouac Spots – on private land. We give travellers staying in camper vans, roof tents or standard tents the opportunity to spend a night in the great outdoors in complete tranquillity, without having to worry about where it’s legal to camp.  

Tous les spots acceptent les vans (fourgons aménagés de 6m maximum), tentes de toit, tentes. Nous n’acceptons pas les campings-car principalement pour des raisons d’accès pratiques sur la plupart de nos spots.

Our spots accept: 

✔ Vans up to 6m long 

✔ Roof tents 

✔ Standard tents 

✔ Teardrop caravans 

Motorhomes are not accepted, both due to access issues at the majority of our spots and to maintain a healthy balance with nature at the sites. Their weight and their impact could harm these spaces that we want to keep wild and authentic. Our priority is to offer unspoilt spots in harmony with the environment. 

A Bivouac Spot has a maximum of two pitches in order to preserve peace and quiet for travellers and residents and keep each Bivouac Spot exclusive.   

The maximum duration of a stay at a Bivouac Spot is two consecutive nights to encourage touring-style trips moving from place to place. 

No, but we work with partners who are specialised in van hire :

• Blacksheep Van
• Van-Away
• WeVan
• Yescapa

Your booking includes a pitch for one vehicle (van or car with tent or roof tent). The price is per pitch, not per person, with a maximum capacity of six travellers. 
You can arrive any time from midday and must leave before midday on the day of departure. 
Our Bivouac Spots are unspoilt spaces in the great outdoors. They don’t have electricity or toilets (unless otherwise specified in the spot description).  

For more services, you can stop over at one of our Onlycamp campsites. 

Once your booking is confirmed, you’ll receive a confirmation email. You can also view your booking confirmation at any time in your user area (link to log-in). 

The nightly rate is €20 in low season (1 September to 30 June) and €30 in high season (1 July to 31 August).
A tourist tax of 5% per pitch is also added.

This rate does not apply to Onlycamp campsites.
Payment for the entire stay is required at the time of booking.

It is not yet possible to amend an existing booking.
To change something, you will need to cancel your stay and make a new booking. 

You can cancel your booking for free until 7 days before your stay.

The cost of your cancelled booking will be credited to your user account, and you will then be able to use it straight away to book another spot or keep it for a future booking (valid for one year). 

Please note that no refund will be made to your bank account. Refunds are given in the form of credit only.  

 If you wish to cancel your booking in the 7 days leading up to your stay, you will be charged the full amount for the night you cancel.  

Currently, we only accept card payments. Other payment methods will be available soon.

Upon arrival: 

• You can arrive any time from midday on the day of your booking. There is no specific time slot for arrival. 

• Once there, you are free to set up wherever you like in the Bivouac Spot.  

• If there is a gate at the entrance to the Bivouac Spot, you must close it behind you each time you go through to maintain the tranquillity and safety of the spot.  

When you leave: 

• You must depart no later than midday on the day of departure.

• You must ensure that you leave your pitch clean and tidy and respect the environment by taking your rubbish away with you as per the traveller charter.

• If there is a gate, it must be closed behind you when you leave.

Bivouac Spots are designed to give you a simple experience that you can have completely independently, so you can enjoy nature to the full!

It is not possible to contact the owners directly unless ‘Hospitality’ is mentioned on the spot page. It is possible that you might run into the owners or be given their phone number in the practical info for the spot after you book.
For any additional information, you can contact us at bivouacs@huttopia.com.  

Yes, most of our spots are pet-friendly, unless otherwise specified in the description. We ask that travellers treat the site with respect and leave it clean and tidy. This includes cleaning up after pets and ensuring that they behave appropriately. 

Spots can host up to two vehicles, so you could share the site with another traveller. The option is available to book both pitches to ensure that you will have the spot to yourself. 

Our Road Trips are generated by artificial intelligence based on your preferences and criteria. You choose the region you want to explore, the duration of your trip, whether you’ll be travelling alone or with others, and the ideal travel time between each stop on your journey.

Based on these parameters, a tailored route is created, with a selection of spots suited to your trip. If you wish, a list of activities near each Bivouac Spot will also be provided to enrich your experience and allow you to explore the region in a different way.

And if your Road Trip is more than 7 days long, more comfortable stops at Onlycamp campsites will also be suggested.

Yes! You can adapt your route by choosing certain stops based on your preferences and how fast you want to travel. It is also possible to add additional nights at certain spots, depending on availability.

You can book your Road Trip directly on our platform. You’ll just need to check the availability at the Bivouac Spots and book the trip. You’ll receive all the necessary information for your trip, including the exact addresses of the spots and Onlycamp campsites included on your route. 

The price varies depending on the duration and the stops included on your route. But the nightly rate remains the same, so you can refer to the answer to the question “What is the price for one night?”  

You can create a customer account by clicking on the ‘Sign in’ button. Via your customer area, you will be able to access a personal area that contains: – everything you need to monitor your bookings. You will be able to view all your past and future bookings and easily find your way to your Bivouac Spots thanks to the practical information. – features to help you choose your destinations and make your booking: you will be able to view your order history and upcoming stays and cancel stops or trips.

To change your password: in the ‘My profile’ section of your customer area, enter your new password and click on UPDATE. If you have forgotten your password, click on FORGOTTEN PASSWORD after entering your email address. A link will be sent to you by email to reset your password.

Make sure you check your spam folder! 

You can unsubscribe from our newsletters in the ‘My profile’ section of your customer area by clicking on ‘Communication preferences’. It is possible that you might still receive some information from us while our systems update. 

Please send any requests for erasure or rectification of your personal data to the following email address: bivouacs@huttopia.com

Run into a problem at the spot? Can’t access it? Just let us know using the emergency button on the spot page. You’ll then be able to send us photos to confirm it is inaccessible and the reasons for the problem. 

  When you report the problem, you’ll immediately be credited the value of your night’s stay, and you can use this credit (valid for one year) to book another spot nearby or a pitch at one of our Onlycamp partner campsites. 

Every traveller needs to be covered by personal liability insurance. This insurance is essential to cover the cost of any claims made against you for injury to third parties or damage to third-party property. 

On our side, as the party running the site, we only cover damage caused to travellers in connection with our running of the Bivouac Spot. This includes incidents such as a branch falling on a vehicle or a traveller. 

Please remember that we are not responsible for the weather. If you choose, despite unfavourable conditions, to venture onto waterlogged ground, and you get stuck, it will be down to you to find a solution at your own cost. In some cases, local landowners with tractors might be able to help you. 

Our staff work hard day to day to make sure your holidays go smoothly and give you a memorable experience.   

If you were not completely satisfied by a stay with us, please let us know using our complaints form: log into your customer area and go to the HELP & CONTACT section, or click here: bivouacs@huttopia.com. 

We do our utmost to process all complaints as quickly as possible and provide a satisfactory response to every one of them.   

You can contact our team directly by filling in our contact form. Don’t hesitate to consult our terms and conditions.